Privacy policy

Last updated: August 5, 2026

HAVNMADE operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a curated shopping experience (the "Service"). HAVNMADE is powered by Shopify, which enables us to provide you with the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you access, use, or shop through the Service, or otherwise contact us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another person, or that is reasonably associated with you or another person. Personal information does not include anonymously collected or de-identified information that cannot identify you or be reasonably associated with you. Depending on how you use the Service, your location, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details — including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information — including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
  • Account information — including your username, password, security questions, preferences, and general settings.
  • Transaction information — including items you have browsed, added to your cart, added to a wishlist, or purchased, returned, exchanged, or cancelled, as well as your transaction history.
  • Communications — including information you provide when contacting us, such as customer support inquiries.
  • Device information — including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information — including information about your use of the Service, including how and when you use or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you — when you create an account, access or use the Service, contact us, or otherwise provide personal information to us.
  • Automatically through the Service — including information collected from your device when you use our products or services or visit our website, and information obtained through the use of cookies and similar technologies.
  • From our service providers — when we engage them to provide specific technology or to collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the services you use, we may use your personal information for the following purposes:

  • Providing, customizing, and improving the Service — We use your personal information to provide the Service, including fulfilling contracts with you; processing payments; shipping orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and managing your account; arranging shipping; assisting with returns or exchanges; supporting reviews; and creating a personalized shopping experience, such as recommending products related to your purchase history. This may include using your personal information to better customize and improve the Service.
  • Marketing and advertising — We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, SMS, or mail, and displaying online advertisements for products or services on the Service or other websites based on items you have previously purchased or added to your cart and your other activity on the Service.
  • Security and fraud prevention — We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action against potentially fraudulent, illegal, dangerous, or malicious activity; protect public safety; and maintain the security of our Service. If you choose to use the Service and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with others.
  • Communicating with you — We use your personal information to provide customer support, respond to your inquiries, deliver efficient service, and maintain our business relationship with you.
  • Legal purposes — We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies; to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings; and to address or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes within the scope of this Privacy Policy. Such circumstances may include:

  • Disclosure to Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, shipping, and fulfillment.
  • Disclosure to business and marketing partners for the purpose of providing marketing services and delivering advertisements to you. For example, we work with third-party services through Shopify to support personalized advertising based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to request that we stop sharing your information based on your online activity across different merchants and websites for the purpose of targeted advertising and marketing. To exercise your right to opt out of such use of your information, please click [here].
  • When you instruct, request, or otherwise consent to our disclosure of certain information to third parties, such as for product shipping or through your use of social media widgets or login integrations.
  • Within our affiliates or corporate group.
  • In connection with business transactions such as mergers or bankruptcy; to comply with any applicable statutory obligations (including responding to subpoenas, search warrants, and similar requests); to enforce any applicable terms of service or policies; and to protect or defend the Service, our rights, and the rights of our users or others.

Our Relationship with Shopify

The Service is hosted by Shopify, which collects and processes personal information about your access to and use of the Service in order to provide and improve the Service. Information you submit to the Service will be transferred to and shared with Shopify and third parties that may be located outside your country or region of residence in order to provide and improve the Service. In addition, to help protect, develop, and improve our business, we use certain Shopify-enhanced features that integrate data and information derived from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information we collect about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to requests you make to exercise your rights regarding personal information processed for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Service may provide links to websites or other online platforms operated by third parties. If you visit websites that are not affiliated with or controlled by us, please review their privacy and security policies and other terms of service. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of their information. Information you share on public or semi-public platforms, including information shared on third-party social networking platforms, may also be viewable by other users of the Service and/or users of those third-party platforms, and we or third parties are not responsible for how such information is used. Our provision of such links does not constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed on the Service.

Children's Data

The Service is not intended for children, and we do not knowingly collect personal information from minors in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request deletion. As of the effective date of this Privacy Policy, to our knowledge, we have not "shared" or "sold" (as defined under applicable law) personal information of individuals under the age of 16.

Information Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend that you do not send sensitive or confidential information to us through unsecured channels.

The length of time we retain your personal information depends on various factors, such as whether the information is needed to maintain your account, provide the Service, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request where permitted by law:

  • Right to access/know — You have the right to request access to the personal information we hold about you.
  • Right to deletion — You may have the right to request that we delete personal information we maintain about you.
  • Right to correction — You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to portability — In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
  • Right to opt out of sale or sharing / targeted advertising — Depending on your location, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to object to our processing of your personal information for "targeted advertising" purposes (as defined under applicable privacy law). To exercise your right to opt out of such use of your information, please click [here]. Please note that if you visit our website with a browser or device that has the Global Privacy Control opt-out preference signal enabled, we will treat this as an opt-out request with respect to the device and browser used to access our website, based on your location. If we are able to associate the device sending the signal with a Shopify account, the opt-out request will also apply to that account. To learn more about the Global Privacy Control, please visit https://globalprivacycontrol.org/. We do not recognize other "Do Not Track" signals that your browser or device may send, beyond the Global Privacy Control.
  • Managing communication preferences — We may send you promotional emails, and you may opt out at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You may exercise any of the above rights by contacting us through the Service or using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have (including rights related to data processed by Shopify), please visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to submit a rights request on your behalf. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may have the right to appeal our decision by contacting us using the details below, or by submitting a complaint to your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country or region of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, and the destination country or region has not been recognized as providing an adequate level of data protection, we will use recognized data transfer mechanisms, such as the Standard Contractual Clauses issued by the European Commission or any equivalent contractual clauses issued by the relevant UK authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any rights you may have, please contact us by email at hello@havnmade.com or by mail at:

HAVNMADE Unit 2, Building 6, Zhaoshang Wenbo Huacheng, Beigan Subdistrict Hangzhou, Zhejiang 310000, China